Frequently Asked Questions
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Frequently Asked Questions *
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Therapy is a safe and supportive space where you can be your true, authentic self.
It is a place for curiosity, empowerment, and growth; whether that means processing trauma, navigating a breakup, working through procrastination, or exploring any other experiences you may be facing.
Therapy is an evidence-based form of mental health treatment designed to help individuals explore and manage their emotions, thoughts, behaviors, and life experiences. It has been proven effective not only for treating mental health conditions but also for addressing everyday stressors and life transitions.
You don’t need a mental health diagnosis to benefit from therapy. It offers a space to gain insight, receive support, and build healthy coping strategies—no matter what you’re going through.
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Welling Wellness is built on trauma-informed care that puts people first always. You’re not a diagnosis, a case file, or a number. You’re a whole person, and we show up with care, presence, and respect for your story
Welling Wellness is run by therapists, not investors or large companies—which means the heart of this practice is real care, not just profit. We’ve built something we believe in, because we know what it means to do this work with integrity and intention.
We believe healing happens in relationships built on trust, authenticity, and care. You’re not just a client here, you’re a whole person, and we meet you as such.
Our approach is relational and depth-oriented, rooted in the belief that sustainable change comes when people feel genuinely seen and supported. We take time, move at your pace, and co-create a space where you can show up fully, without pressure, performance, or pretense.
Welling Wellness exists not just for individuals, but for the community. We care about the wellbeing of our fellow therapists. And we’re committed to challenging the structures, within mental health and beyond, that make care feel clinical, transactional, or out of reach.
This is trauma-informed care with heart. Real connection. Real change. True empowerment.
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At Welling Wellness, most of our therapists are considered out-of-network providers for insurance. This means we do not bill insurance directly (with the exception of Blue Cross Blue Shield, which is addressed separately).
We’ve chosen to remain out-of-network with most insurance companies to provide care that is flexible, personalized, and client-centered. Working outside of insurance restrictions allows us to tailor treatment to your needs—without being limited by session caps, required diagnoses, or pre-authorizations.
How Payment Works:
As an out-of-network provider, you pay for sessions at the time of service. However, many clients are able to receive partial reimbursement through their out-of-network insurance benefits.
To make this easier, we offer the option to use Thrizer, a platform that simplifies the reimbursement process:
You pay only your estimated out-of-pocket cost
Thrizer handles the insurance claim directly with your provider
No need to submit superbills or track paperwork
Why This Matters:
This model gives us greater flexibility in how we work together—and helps us protect your privacy. Insurance companies often require detailed documentation that can compromise confidentiality. By staying out-of-network, we limit how much of your personal information is shared with third parties.
Our goal is to offer care that prioritizes your healing, respects your privacy, and supports a healthier mental health system.
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Some of our providers are in-network with Blue Cross Blue Shield (BCBS).
If you are a BCBS member and schedule with an in-network provider, we are able to bill BCBS directly for your sessions. You would then be responsible only for your copay, coinsurance, or deductible, depending on your specific plan.
We recommend checking your benefits in advance so you know what to expect in terms of coverage and out-of-pocket costs. If you need support, our team is happy to help you understand your options.
For clients with other insurance providers, please refer to our information about out-of-network care.
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Great question! Searching for therapy and reaching out for support may be confusing!
Perhaps identify “why” you are looking for therapy, ie having difficulty focusing at work, having relationship difficulties, traumatic event, big life change, grief, loss of interest, anxiety with sports performance etc etc.
Ask google “trauma therapist near me” “anxiety therapist near me” or go to Psychology Today and filter to your preferences! Primary care doctors and psychiatrists may also be a good place to start for a therapy recommendation.
Reach out for a 15 min consultation to a therapist who catches your eye! Phone consults can be a great way of asking any questions you may have before booking an initial appointment. Some questions to ask during a consult: What modalities do you use, What is your therapy style, What does scheduling look like, What is your experience in the field etc.
Lastly, give it a try! Go in with an open mind and remember if you do not feel like the first therapist you find is a good fit, there are so many more out there that may be, don’t let that discourage you in your therapy journey!
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Another good question! There is no definitive answer to this as each individual is so different and therapy goals can differ.
Session frequency recommendation is based on of individuals needs and goals. For the most part, weekly sessions are recommended to begin and frequency can reduce as treatment continues.
Often individuals decide to reduce frequency of sessions before termination of therapy. Such as starting first couple months with weekly sessions then going down to biweekly and then as needed etc.
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Absolutely not! Does going to the dentist mean something is wrong with you? No! Does taking care of yourself mean something is wrong with you? No!
Going to therapy does not mean anything is wrong with you. It means you are prioritizing yourself. Reaching out for support never means “there is something wrong with you”, all it means you have the strength and vulnerability to identify you would like space to manage and process what you are going through!
And don’t we all have something we would like to manage and cope with…like I always say perfect is boring!
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Great question! Holistic can be interpreted in many different ways. To me, holistic means I view you as a unique individual, not just your diagnosis or reason for coming to therapy. I understand health is health, and mental & physical health are interconnected. Holistic to me, means continuous learning from other health providers, such as: other therapists, psychiatrists, other doctors, researchers, social workers, physical therapists, acupuncturists, massage therapists, reiki masters, pilates & yoga instructors, and more. Holistic is to be a critical thinker & life longer learner, while supporting evidence based modalities!
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Thrizer is a HIPAA-compliant platform that simplifies the insurance reimbursement process for therapy clients.
By linking their insurance and payment method, clients can automatically verify whether their plan includes out-of-network benefits.
Thrizer is meant to alleviate the financial burden of out-of-network therapy and make the complex world of insurance super simple. Thrizer helps clients successfully navigate their out-of-network benefits, saving them an average of 70% on sessions even if therapists don’t directly accept their insurance. They have transformed the entire process: No more superbills, insurance calls, or reimbursement waits.
More info: Thrizer